Claims and Customer Services Consultants (Insurance)




Claims and Customer Services Adviser

A fantastic opportunity has arisen for a customer focussed adviser to join our Customer Service and Claims team to assist our clients when they need us most, in making a claim. As part of our customer service team, you will primarily assist our clients by supporting them through the claims process. You will monitor the progress of their claims and will liaise with our insurers and claims handlers to ensure our customers consistently receive our award-winning service standards. You will also support the team when required in carrying out Mid Term Adjustments, preparing policies for renewal, and assisting them with the day-to-day insurance enquiries and providing friendly and informative advice.

About us

Assist Insurance Services is the UK’s leading provider of leisure insurance products for caravans, boats, holiday homes and lodges, and being voted by the insurance industry this year at the British Insurance Awards for ‘Personal Lines Broker of the Year’ and ‘Customer Care Award’ our clients know that they will receive exceptional service and the confidence they are in safe hands.

About the role

This role requires experience of Personal lines insurance, preferably home insurance. You will the liaison between our customers, our insurer partners and our claims management teams and you will be responsible for ensuring that our customers receive the very highest service levels throughout the life cycle of their claim. You will demonstrate a can-do attitude with a clear ability to problem solve. During peak periods, you will also be required to support the wider customer service team by handling incoming and outgoing customer enquiries assisting customers on all their needs throughout the term of their policy. You will be assisting claims and administering enquiries across all products such as Home, Caravan, Boat, Car, or our structural warranty scheme.

About you

You will have experience of Personal Lines Insurance, preferably household insurance. Whilst it is not a technical claims handling role, you will have worked in a claims environment and will be able to demonstrate a good understanding of the claims process. You will be highly experienced of working within a customer focussed Team and you will clearly be someone who excels in the delivery of great customer service as you will ensure that our clients receive only the very best experience. Our clients (often retired/semi-retired) ultimately purchase on the quality of service and the friendly staff they deal with, so you will need an excellent telephone and customer service skills.

Key Skills

  • Claims handling experience
  • Personal lines insurance experience
  • Excellent communication skills, both written and oral.
  • Experience of dealing with third party organisations
  • A flexible and proactive approach, and the ability of working within a customer focussed team.
  • You’ll need good numeracy and literacy along with good keyboard skills.
  • The highest standard of integrity, honesty, and quality of work.
  • Experience of the Open GI (Misys System) would be an advantage but not essential

The Package

  • Base Salary of £25,000 – £27,000 (Dependent on experience);
  • Quarterly Objectives Based Bonus of 10% of your base salary.
  • Up to 25 Days Holiday per Annum (Plus Bank Holidays) and your birthday off to!
  • Career and professional development.
  • 37.5 hours per week across the opening hours of our business: Monday – Friday 9am – 5.30pm and Saturday 9am – 1pm (Saturday’s you will be required to work 1 Saturday in 4);

If you have experience of working in a customer focused environment in a leadership capacity and want to be part of a people focused business, then we would like to hear from you!

Find out more about us and what we do by visiting our websites:

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