Multi-Award-Winning Service Provided by Assist Insurance Services

Here at Assist Insurance Services Ltd, we are extremely passionate about how we treat each and every customer, whether it is the first time you are contacting us, renewing your insurance or making a claim. We want your experience to be a memorable one which is why customer service lies at the heart of everything we do.

With more than 19 years’ experience and over 50,000 leisure insurance policies throughout the UK, we are one of the UK’s leading providers of marine and pleasure craft insurance products. Our bespoke insurance policies offer you the flexibility to tailor the insurance around your individual requirements and if it’s your first time insuring your boat, you can be confident that one of our specialist insurance advisors will guide you through the process, to ensure you are completely covered.

For many years the quality of service provided by the Assist team has been recognised on many occasions. On the 3rd July, we were recognised once again by the insurance industry when we were announced as winners of The Customer Experience Award at the 2024 British Insurance Awards. This award stands pride of place next to our 2024 Feefo Platinum Trusted Customer Service Award for consistently delivering outstanding customer service to our policyholders the 2020 UK Broker of the Year Award. Each of these awards are a true reflection of our commitment to outstanding customer service.

2024 Customer Experience Award Winners

The Customer Experience Award is open to any UK-based insurance business and the judges were looking for those who had clearly demonstrated an excellent level of engagement at every point of the customer journey from marketing to sales to customer service and claims. Proof was required on how this impacted the customer experience and how policyholders and prospective policyholders feel towards the brand. We had to demonstrate how we provided the very best experience to our customers throughout the lifecycle of a policy, as well as how we have introduced online processes to make sure that the customer experience was smooth, reducing any barriers that might prevent them from obtaining a quote or renewing their insurance. ​​ This relates to the availability of our services out of hours, where customers can now renew their policies online and also obtain an insurance quote using our quote and buy online facility.

2024 Platinum Trusted Customer Service Award Winners

The Feefo Platinum Trusted Service Award is only given to businesses who use Feefo to collect genuine customer reviews and insights. The award is an independent seal of excellence that recognises businesses for delivering exceptional customer experiences.

We’re very excited to receive this award from Feefo for the fifth consecutive year, because it’s based on the feedback of real customers, who are the most important judges of all. It provides recognition for how hard we work to provide our customers with the very best possible experience. Everyone at Assist Insurance is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. This award is a testament to the hard work and effort of everyone at Assist Insurance Services Ltd.

2020 Personal Lines Broker of the Year Award Winners

The Personal Lines Broker of the Year Award 2020 is one of the most prestigious and sought after awards within the insurance sector and Assist Insurance Services Ltd were crowned winners of this UK Broker Award. The personal lines award is focussed on identifying stand-out brokerages setting the standard for others to follow, recognising and celebrating excellence and innovation. Each business that entered had to demonstrate growth within a competitive market and also had to prove they are able to adapt in challenging conditions in order to be shortlisted for this award. The Personal Lines Broker Award was open to any insurance broker providing insurance to individuals and this year received the largest amount of submissions ever in the history, making this one of the most sought after award in the insurance industry.

Winning this award really is a great achievement and we are exceptionally proud especially since there were so many submissions this year. We are extremely passionate about the way we treat and look after our customers and putting them first is paramount within our business. Customers support businesses who put them at the forefront of their business, so winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do. Read more here and see the moment we were announced as winners.

Boat insurance services

Jet Skis
Jet Skis
Dinghies
Dinghies
Ribs
Ribs
Speed boats
Speed boats
Yachts
Yachts
Motorcruisers
Motor Cruisers