Multi-Award-Winning Service Provided by Assist Insurance Services

Here at Assist Insurance Services Ltd, we are extremely passionate about how we treat each and every customer, whether it is the first time you are contacting us, renewing your insurance or making a claim. We want your experience to be a memorable one which is why customer service lies at the heart of everything we do.

With more than 16 years’ experience and over 44,000 leisure insurance policies throughout the UK, we are one of the UK’s leading providers of marine and pleasure craft insurance products. Our bespoke insurance policies offer you the flexibility to tailor the insurance around your individual requirements and if it’s your first time insuring your boat, you can be confident that one of our specialist insurance advisors will guide you through the process, to ensure you are completely covered.

For many years the quality of service provided by the Assist team has been recognised on many occasions and most recently we were announced winners of the 2020 Personal Lines Broker of the Year Award and awarded the 2022 Feefo Platinum Trusted Customer Service Award.

We’ve been Shortlisted for the 2022 Personal Lines Broker of the Year Award

The Personal Lines Broker of the Year Award is one of the largest awards in the insurance sector designed to recognise and celebrate excellence and innovation within the UK insurance industry. The award is open to all UK-based insurance brokers, appointed representatives and independent intermediaries serving the personal lines and micro-commercial market. We had to demonstrate how we have responded to the demands and needs of customers with the products that we offer, provide evidence of the service and support we have delivered to customers, along with independent reviews from customers about how they feel about our services to validate the entry. We are delighted to be shortlisted for this award as we are exceptionally passionate about the way we treat and look after our customers. Watch the announcement!

2020 Personal Lines Broker of the Year Award Winners

The Personal Lines Broker of the Year Award 2020 is one of the most prestigious and sought after awards within the insurance sector and Assist Insurance Services Ltd were crowned winners of this UK Broker Award. The personal lines award is focussed on identifying stand-out brokerages setting the standard for others to follow, recognising and celebrating excellence and innovation. Each business that entered had to demonstrate growth within a competitive market and also had to prove they are able to adapt in challenging conditions in order to be shortlisted for this award. The Personal Lines Broker Award was open to any insurance broker providing insurance to individuals and this year received the largest amount of submissions ever in the history, making this one of the most sought after award in the insurance industry.

Winning this award really is a great achievement and we are exceptionally proud especially since there were so many submissions this year. We are extremely passionate about the way we treat and look after our customers and putting them first is paramount within our business. Customers support businesses who put them at the forefront of their business, so winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do. Read more here and see the moment we were announced as winners.

2022 Platinum Trusted Customer Service Award Winners

The Feefo Platinum Trusted Service Award is only given to businesses who use Feefo to collect genuine customer reviews and insights. The award is an independent seal of excellence that recognises businesses for delivering exceptional customer experiences.

We’re very excited to receive this award from Feefo for the fourth consecutive year, because it’s based on the feedback of real customers, who are the most important judges of all. It provides recognition for how hard we work to provide our customers with the very best possible experience. Everyone at Assist Insurance is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. This award is a testament to the hard work and effort of everyone at Assist Insurance Services Ltd.