Assist Insurance Services win UK Broker Award!

Insurance Age today announced the winners of this year’s Personal Lines Broker of the Year Award 2020 and we are delighted to confirm that Assist Insurance Services Ltd, the UK’s leading provider of leisure insurance products have won this prestigious award.

About Assist Insurance Services Ltd

Assist Insurance Services are a UK based leisure insurance specialist with more than 15 years’ experience and over 36,000 policyholders. We are completely committed to providing each and every customer with the very best customer journey, whether they are contacting us for the first time, renewing their insurance, or making a claim. We are also 100% dedicated to taking the time to truly understand our customers and their requirements, so we can tailor the insurance policy around their needs.

Personal Lines Broker of the Year Award

The Personal Lines Broker of the Year Award is one of the largest awards within the insurance sector and it’s designed to recognise and celebrate excellence and innovation within the UK insurance industry. This category is focused on stand-out UK brokerages setting the standard for others to follow in the personal lines market. The award was judged by an independent panel of experts, who were there to pay particular attention to the outstanding achievement of UK Brokers and honouring them. The judges were also looking for growth in a competitive market and businesses had to demonstrate being able to adapt in challenging conditions. The Personal Lines Broker Awards was open to any insurance broker that provides insurance to individuals and this year they received the highest number of submissions in history.

The award ceremony that took place today (11th September 2020) was a virtual one, unlike previous years due to Covid-19, to celebrate the successes of the insurance sector and to announce the winners.

Assist Insurance Services were announced earlier today as winners and everyone here at Assist is absolutely delighted to be recognised by the insurance industry, by being awarded the Personal Lines Broker of the Year Award 2020.

Claire Leech, Director at Assist Insurance Services Ltd commented, “When we were nominated for the Personal Lines Broker of the Year Award and then confirmed as finalists earlier this year, we were absolutely delighted, especially since there were so many submissions. To actually win this award really is an achievement we are extremely proud of. Putting our customers first has been paramount within our business and even more so since Covid-19. Even when something might not appear to be commercially in the best interests for the business, if it is right for the customer, then it is the right thing to do. It is that which makes it commercially viable. Customers support businesses which put them at the forefront of a business. We are so passionate about the way we treat and look after our clients and winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do.

What some of our customers and clients have said about us…

“Assist are the most customer centric Coverholders that we work for. Their dedication for the ultimate Customer journey is second to none. Assist operate with a true ‘hands on’ approach to how each of their customers’ claims are dealt with, even when the claim is not covered by the policy. They have employed dedicated customer-focussed claims staff, enabling them to work in absolute synergy with our technical claims handlers to ensure the right outcome for their customers every time. Assist demand high standards of customer service and their continued focus in this area is evidenced in the high Net Promoter Scores that their scheme delivers month on month.
Gary Hemsley Director – Strategic Accounts and Business Development, Davies Group Limited

“Canopius have had the pleasure of working with Assist Insurance for over 14 years, during which time they have become a Lloyd’s coverholder with our full support. Assist’s unique approach to the customer experience, particularly at the point of claim, has been challenging for all its partners on specialist lines of business, but in partnership Assist has demonstrated what can successfully be achieved for all parties, evidenced through their profitable growth and client retention underpinned by their unique approach to the customer experience, which is both attentive and professional. We look forward to continued collaborative product and claim innovation, as well as sharing in their continued success for many years to come.”
Paul McBrearty Underwriter, Canopius

“Very prompt service. Confident that I got the right level of cover. The agent was in tune with my needs and followed up in all matters promptly. She gave a lot of confidence in product knowledge, which gave me assurance that I had the right level of cover.”
Independent Feefo Review

To find out more about Assist Insurance Services or for further information about the products and services we provide, please use the relevant link below.

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