COVID-19 Client Service & Support

We want to update you on Assist Insurance’s response to the global pandemic that is causing huge upheaval to the lives of all our policyholders, as it is for people throughout the world.

What you can expect from Assist Insurance Services

Whilst the spread of the Coronavirus (COVID-19) continues to dominate the news, we want to reassure you that all Assist Insurance services continue to operate as normal. We are fortunate that we have put in place sensible measures to ensure that Assist Insurance is well prepared and well-positioned to support and service all our customers.

With our significant investment in technology we already have a high-level resilience to this unprecedented situation. We already have a number of our team working effectively and securely from home and therefore are able to continue to provide the supportive, reliable and personal service that you have come to expect of us. And, should the need occur the rest of the company can also work securely from our homes, therefore we are well-positioned to provide you the ongoing service for the foreseeable future, but at this time it is very much business as usual.

If you need to contact us for any reason, please use the following:

Customer Services: 01604 946 779

Renewals: 01604 949 833

Claims: +44 (0)344 600 7425 For all policies which commenced or was renewed before 1st April 2020

+44 (0)808 196 2407 For all policies which commenced or was renewed after 1st April 2020

New Business Enquiries: 01604 946 779


My policy is due for renewal shortly

If you need to renew your policy without making changes you can do this by using on-line banking:

Please send us your premium to the following bank account. Please use your policy number as the unique reference to help us identify your policy.

Account Number: 41179073

Sort Code: 05-06-33

Reference: Your Policy Number

Please take care to use the correct policy number to avoid any delay in renewing your policy. Once payment has been received, we will call you to confirm that payment has been received and you will receive confirmation by email or post.

Should you currently pay for insurance annually, but are concerned that how you will manage to meet all your financial obligations during this time, we are also able to offer an installment facility so your premium can be spread over the year (this carries a small administrative charge), and we will be happy to provide you more details upon request.

Currently we are open:

Monday to Friday: 9:00am to 5:30pm
Saturday: 9:000am to 1:00pm

What else we will do

The situation is likely to change significantly and rapidly over the coming weeks, but everyone at Assist Insurance Services is committed to supporting all our policyholders in every way that we can, and we will continue to deliver and support throughout this time.

In the meantime, we would like to wish you, your families and neighbours well in this most difficult of times.