Assist Insurance Services Ltd receives 2021 Feefo Platinum Trusted Service Award
Yesterday (19th January 2021) Assist Insurance Services won the Feefo Platinum Trusted Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
About Assist Insurance Services Ltd
Assist Insurance Services Ltd is one of the UK’s leading providers of insurance to the leisure sector and have more than 15 years’ experience. With more than 38,000 leisure insurance policyholders throughout the UK, each of our insurance policies provide comprehensive cover at a competitive price. Each member of our team has in-depth knowledge about leisure insurance, providing you with the confidence that you will receive the right level of cover for you and your circumstances.
We are extremely passionate about the service we provide to every customer and we are 100% dedicated to delivering the very best customer journey, whether you are contacting us for the first time, renewing your insurance or making a claim.
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions.
The Platinum Trusted Service Award
The Platinum Trusted Service Awards was created by Feefo, to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. Feefo only gives the Platinum Trusted Service Awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. As all reviews are verified as genuine, the accreditation is a true reflection of Assist’s commitment to outstanding customer service.
Claire Leech, Director at Assist Insurance Services Ltd commented: “We’re very excited to receive the 2021 Platinum Trusted Service Award from Feefo, because it is based on the feedback of real customers, who are the most important judges of all. Everyone at Assist is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. This award recognises how hard we work to give all of our customers the best possible experience. Putting our customers first has always been paramount within our business and even more so since Covid-19. Customers support businesses which put them at the forefront of a business and we are exceptionally passionate about the way we treat and look after our clients. Winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do.”
Congratulating Assist Insurance on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Platinum Trusted Service Award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers. This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”