COVID-19 Client Service & Support

We want to update you on Assist Insurance’s response to the global pandemic that is causing huge upheaval to the lives of all our policyholders, as it is for people throughout the world.

Crick Boat Show – Postponed

The Crick Boat Show was scheduled to take place over the late May Bank Holiday weekend, however because of the health advice regarding Covid-19 and the governments advice, the show has now been postponed.

The evolving public health advice regarding Covid-19 has been closely monitored and the protection of people’s health is paramount which is why the decision has been made to postpone. The Crick Boat Show team have already started to look at other dates later in the year so that the event can be rescheduled.

The Crick Boat Show is one of Britain’s biggest inland waterways show and Peter Jones, The Crick Boat Show Director made the following statement on Monday 16th March 2020:

“With Crick Boat Show scheduled to take place over the Late May Bank Holiday weekend, we have been closely monitoring the evolving public health advice regarding Covid-19 and the rapidly changing government plans.

The health of visitors, exhibitors, volunteers, contractors, suppliers and our staff is paramount and it has become clear that, with the currently projected duration of the Covid-19 outbreak, now is the right time for us to announce a postponement of the 2020 Show to later in the year.

We are aware that the Show is critical to many waterway-related businesses and the highlight of the waterways calendar for many visitors, and so we will be working hard to find a suitable alternative date. With around 40 key suppliers to work with on their availability we would ask for your support and patience while we evaluate all of the possibilities. We will make a further announcement on a re-scheduling as soon as possible.”

A new date for the show will be set later this year and a further announcement will be made as soon as possible.

Assist Insurance Services win Feefo Gold Trusted Service Award 2020

On the 21st January 2020, Assist Insurance Services Ltd won the Feefo Gold Trusted Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Assist Insurance Services Donate Star Prizes

Assist Insurance Services Ltd recently sponsored the Strawberry Island Boat Club annual duck race.  The Strawberry Island Boat Club are a premier boat club based on the South Yorkshire navigation at Doncaster and hold many events throughout the year.

We were contacted by the club to see if we would like to get involved and we were extremely proud to be sponsoring their duck race event which took place on Saturday 14th September 2019.  All attendee’s and boat owners of the Strawberry Island Boat Club received one of our re-usable cotton bags, which included things such as a floating keyring, pens and information about our tailored insurance policies for boat owners.  We also donated the star prizes for the winning ducks in the race that came in at 1st, 2nd and 3rd place.


The event was a huge success with lots of activities happening throughout the day on the marina and £500 was raised which goes to the boat club association.


Southampton Boat Show

The Southampton International Boat Show 2019 is an annual event that takes place at the Mayflower Park in Southampton.  Now in its 51st year, it’s one of the biggest festivals of boating and takes place from Friday 13th September to Sunday 22nd September 2019.

The Southampton Boat Show boasts some of the most luxurious and innovative boats, 100’s of exhibitors, expert talks, product launches and much more throughout the ten-day event.  Thousands of people visit the show each year, finding their passion for the water. You can experience sailing aboard a yacht or you can test the water with things such as stand-up paddle boarding or a high-speed RIB.

This year the marina has been expanded to accommodate more exhibitors, boats and on water activities than the previous year, so whether you are an expert or you have just discovered a lifestyle in the water, this is a show not to be missed.  There is plenty to enjoy, whether it is live music or interactive attractions, you can stroll around the show taking in the beauty of the marina or simply just enjoy the remaining summer sun in spectacular surroundings.

To find out more information about the Southampton International Boat show such as who is exhibiting, please click here.

Show Times

Friday 13th September to Saturday 21st September – 9.30 – 6.00pm daily

Sunday 22nd September 9.30 – 6.00pm

Mayflower Park
Town Quay
SO14 2AQ

Crick Boat Show Winners Confirmed

At the end of May this year, Assist Insurance attended the Crick Boat Show.  The Crick Boat Show was celebrating its 20th show this year and we were there to provide useful information about insuring your narrowboat, barge, widebeam, livaboard or inland waterways boat. As one of the UK’s leading leisure insurance companies, we also provide insurance for a range of other boats, such as motor cruisers, speed boats, yachts and dinghies so the Assist Insurance team were on hand to answer any questions.

We had the most beautiful weather throughout the days we were there and although one morning it did rain heavily for about half an hour, this was it and the event was a complete success.  Throughout the 3 days of the Crick Boat Show, the Assist Insurance team met both existing customers and potential new ones and lots of people brought their dogs, which was enjoyable for us too.

The Crick Boat Show this year was bigger and better than ever, with hundreds of boats to view. There were free boats trips, boat handling sessions and seminars to extend your knowledge about all things boating. There was also music, entertainment and plenty of food and drink options.

We were giving away goodie bags, which had a number of nice treats inside such as floating keyrings, notebooks, pens and our waterproof mobile phone holders with lanyards, which went down especially well.   Everyone who visited us at our stand collected their goodie bag and also had the opportunity to enter into our free prize draw, where we were giving away to one lucky winner one year’s free insurance for their boat.

The prize draw took pace on the 1st July and we are delighted to announce that the winner is…

Mr & Mrs Hilling, Congratulations!!

We contacted Mr & Mrs Hilling who were absolutely delighted to win this years prize draw, which is one years free insurance for their narrowboat.

We would like to thank everyone who came to the stand, entered the prize draw and had a chat with us.   We look forward to doing it all again next year.  For those of you who asked to be contacted when your boat insurance is due for renewal we will be in touch closer to your renewal date.

Until next year….

Lutine Lineslip Regatta 2019

Earlier this month, Assist Insurance Services Ltd once again took part in the Insurance industries Lutine Lineslip Regatta, which is a two-day prestigious sailing and social event for the insurance industry. With many of the insurance industries top insurers participating in this prestigious event, Assist were up against some tough opposition. Coupled with some very tough weather conditions cancelling any racing on the second day! However, with 4 races on the first day, the Assist team managed to achieve one first place, two seconds and a disappointing sixth position, resulted in the team securing second overall! Our Beneteau F40 ‘Lancelot II’ certainly served the team well!

The event has been held for the last 19 years and runs in conjunction with Lloyd’s of London, home of the most respected insurers in the UK.

This was designed as a fun and busy yet competitive couple of days and provides a good opportunity to network with industry peers, whilst also fundraising for a good cause. This year we were fundraising for the AHOY centre, a water sports based charity changing the lives of people and building life skills through sailing. AHOY provide opportunities for disadvantaged and at-risk youths and work in the community to help others.

The 2019 Assist Insurance team were Steve Leech (Director) Kate Buckley (HR) Liam McWeeney  (Compliance), Dayle Williams (Customer Services) and sailing with Assist were: Tony Harris (KGM Underwriting Services), Olly Mays (Canopius), Gary Eastman (Bramptons) and Ian Collier (Tingdene Marinas).


The Crick Boat Show 2019

Jet Ski Insurance Cover

Jet Ski Insurance Cover

With Summer just around the corner, getting out on a jet ski to blow away the winter cobwebs could be just the ticket. Before you set out on the water, it’s important that you have the right jet ski insurance to meet your needs.

Although there is no legal requirement to have jet ski insurance when heading out on the water in the UK, it will give you peace of mind that you’re covered, should anything go wrong.

Assist Insurance Services offer three choices of jet ski insurance cover:

  • Comprehensive Craft and Liability Cover
  • Craft Cover Only
  • Third Party Liability Cover Only

Craft cover – i.e. insurance for your the ski itself

This includes loss or damage to your jet ski caused by:

  • Fire or explosion
  • Accidents of others, such as collision, sinking or grounding
  • Deliberate or malicious acts including arson and vandalism
  • Theft or attempted theft

Our jet ski insurance is not limited to these risks – see our jet ski insurance policy wording for more details.

Jet ski insurance – Third Party Liability Cover

This covers you for the cost of damage or injury to third parties up to the value of £3million, but you have the option to choose a different limit. By a third party, we mean anyone who is not related to you, or working for you and their property.

This element of your jet ski insurance also covers you and your family’s legal costs and compensation payments in settling or defending a claim resulting from injury or property damage to others, which was caused by you, when using your jet ski.  It includes solicitors’ fees and other expenses relating to official enquiries of coroners’ inquests.

Jet ski Insurance – Optional Covers

There are a number of optional cover options which may be suitable for you providing you with additional cover suitable for your individual needs.  They are as follows:

  • Protected No Claims Discount
  • £1million water ski liability
  • Credit card and cash up to £250
  • Watch and jewellery up to £1.500 and over £1,500 safe restrictions
  • Legal expenses cover up to £100,000
  • Personal possessions cover on board
  • Trailers and trollies cover
  • Flexible third-party liability cover
  • Water skiing and towing of toys.
  • Contents cover available
  • Portable craft equipment

Please note that it is important to keep your jet ski properly maintained, as general wear and tear is not covered by your jet ski insurance policy. For full details, see our jet ski insurance policy wording.

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Preparing your Yacht for the Season

Preparing your Yacht for the Sailing Season

If you’re looking forward to plenty of time on the water in your yacht this summer, now’s the time to give it a thorough check over. Paying attention to general boat maintenance and mechanical servicing now could save you time and expense later on, when you could be enjoying yourself out on the water.  Here are some of the keys things you should be doing.


  1. Interior and exterior cleaning

Even if you gave your boat a good clean when you put her away for the winter, she’ll probably need a thorough clean to remove any dust, dirt and mildew that has accumulated over the winter months. Use specialist marine cleaning products to clean and protect the interior as well as the decks. Polish all stainless-steel fittings and apply a protector, check for wear and tear, tighten any that have worked loose.

  1. Check rigging

This needs to be done on a regular basis and especially at the beginning of the season. Wear and tear due to movement of the rig, can easily occur when your boat is moored up during the winter. Examine the standard rigging and running rigging for any signs of damage. Clean and replace the components as required.

  1. Anti-fouling

Check the anti-fouling coating on the hull. This protects it from the growth of marine algae and scum build-up. You can source various types of anti-fouling paints from a chandlery and it’s advisable to remove as much of the previous layer as possible, before applying a new coat. This gives a smoother finish and better protection.

  1. Engine service

Having your engine serviced now is good practice and much more convenient than in the middle of the season. It could also avoid any difficulties or breakdowns when you’re out on the water. An engine service will usually include a full clean, oil and oil filter change, gearbox greasing and oil check, replacement of air filters, checking v-belt, impeller and anode.

  1. Winch service

Winches require routine care and maintenance, as frequent usage can cause significant wear and tear. Service them now to ensure that they run smoothly and efficiently.

  1. Sail-drive service

Sail drives can be susceptible to corrosion as they are often immersed in salt water. Service them now with a thorough clean, oil change and gearbox check to ensure they don’t fail when you’re on the water.

  1. Seacock service

Check that all seacocks work and operate them frequently to avoid them seizing up. Make sure that none are leaking, clean them with fresh water, check and grease the seals.

  1. Re-fill fresh-water tanks

If you drained down the tanks at the end of last season, then close the taps, switch on the pump and refill the tank. Flush through with clean water and turn on each tap individually to run water through it. Start with the taps closest to the pump to push out any air locks.

  1. Check life-saving equipment

Modern life-jackets require proper maintenance, so refer to the manufacturer’s instructions. Make sure that they are adjusted for each crew member and that everyone knows where they are stowed. Ensure flares and fire extinguishers are in date, the life raft is serviced and fully functioning, making sure lifelines and guard rails are secure and in good condition.

  1. Check your boat insurance

Make sure that your boat insurance policy is up to date and covers you for what you need. If you have any questions, you can call our advisers on 01604 946 779.

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